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Please read this page carefully.
Doing so may save you some time.
Tech Support is not available from this page This feedback point is for feedback on the Services and Support pages of the Toshiba America Information Systems, Inc. Computer Systems Division only. We appreciate your thoughts about these pages and ideas on how they can be enhanced. We hope you understand that if you get no reply it doesn't mean that we didn't read and consider your comments but only that we can't personally respond to each comment and suggestion.
NOTE: We cannot act as a clearing-house for messages to be directed to other areas within Toshiba; however, if you need to contact us then we want to help you to do that. Please do contact us as needed via one of the avenues listed below, depending on the type of help or information you need:
Toll-free Customer Service and Technical Support: 800-457-7777
Outside the United States: 949-859-4273
Toshiba does not offer technical support via e-mail. If you require technical support, please call 800-457-7777. To receive expedited service, have your warranty registration number available when calling 800-457-7777 for support. This allows Toshiba to direct your support call to the right specialist for your product, resulting in getting you to your resolution faster.
All technical and customer service issues (technical support, general customer service issues, repair service issues, questions regarding warranty administration and software fulfillment) are handled by our Customer Assistance group at the toll-free number above.
Service Centers:
If your Toshiba computer needs service, you can locate a Toshiba Authorized Service Provider (ASP) using our Global ASP Locator service.
If you would like to become a Toshiba Authorized Service Provider, please visit the Service Partner Program information page.
If you need to purchase parts (batteries, AC adapters, modem/ethernet replacement cables, printed circuit boards, display panels, drives, plastics, etc.) for in or out of warranty Toshiba computers, information is available on the How to Purchase Repair Parts page.
Sales Information:
Please call our computer sales inquiry hotline at 1-800-TOSHIBA.
Toshiba Computer Product Information:
Press releases, and pre-sales information, is available from the Toshiba Digital Products Division Web site.
Detailed specs of current Toshiba computer models are available by clicking the "Support" link on the navbar above, and selecting the desired model from the pulldown lists.
Information regarding non-computer products from other Toshiba America divisions is available from the following sources:
Storage Device Division: (Toshiba DVD-ROM, DVD-RAM, CD-ROM, CD-RW/DVD, and Hard Drives)
Toshiba America Business Solutions (Copiers, Fax Machines, Printers)
Consumer Products Division (TV, audio, etc.): 800-631-3811
Industrial Electronics (UPS, inverters, etc.): 800-231-1412
Electronic Components (Semiconductors): 949-455-2000
Satellite Related (orbital, not notebooks): 312-541-9400
Please be aware that this site only lists models manufactured and marketed by Toshiba America Information Systems, Inc. (TAIS). Other Toshiba international subsidiaries may market similar computers under different product names. If your Toshiba computer was not manufactured by TAIS, you may be able to discover what the equivalent TAIS computer model is by contacting the Toshiba subsidiary from whom you purchased the system. Below are links to the websites of some Toshiba subsidiaries. A more complete list of links is available on the Toshiba corporate home page.
*NOTE: You will not receive a reply. If you have questions, or require support, please call the Toshiba Support Center at 800-457-7777.
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