ASP Program

Authorized Service Provider Program

	Authorized Service Provider Thank you for your interest in becoming a Toshiba Authorized Service Provider. Toshiba strives to provide top-quality service to our customers. Therefore, we look for Service Providers with the highest of qualifications, whose capabilities include in-house repair and are willing to invest in Toshiba training programs. All Toshiba Service Providers must maintain Toshiba service requirements. Please contact your Toshiba Sales Representative for information about becoming a Toshiba Authorized Service Provider.

Preferred Service Provider Requirements and Qualifications	Ability to perform warranty and out-of-warranty service All technicians working on Toshiba product must be A+ Certified and have Toshiba University training Perform an average of at least 20 warranty hardware service events per month Maintain a minimum customer satisfaction rating of 4.4 out of 5.0 Have a documented technical and corresponding management escalation path Have internet access for e-mail, parts ordering and claim processing Participate in our customer satisfaction program by providing the required customer information Repair time not to exceed 48 hours after receipt of service parts Maintain documentation showing the mean-time to repair Toshiba products and how quality is measured Maintain a minimum of $25,000 credit line with Toshiba Service Have a documented training policy Initial fee per approved location Renewal fee per approved location On-Site Compliance Audits Must be Year 2000 (Y2K) Compliant

Preferred Service Provider Benefits and Program Features	Electronic parts ordering and warranty claim filing Maximum parts discount Deferred billing for cross-ship orders Dedicated Toshiba personnel to assist in the management of account activity Dedicated toll-free phone numbers for technical and service program information Internet access to service programs, technical data, pricing and other Toshiba Service and Support communications Enhanced training programs Access to service offerings to expand service portfolio Opportunity to be listed on Toshiba Service Referral Program Paid freight for in- and outbound warranty cross shipments